Terms and Conditions

There are no exchanges

NOTE: We reserve the right to cancel orders, or combinations of orders, by the same person, account, address and/or credit card in excess of stated limits for one event. We also reserve the right to retain order charges and/or other fees associated with costs incurred by the University for said cancelled orders.

Please adhere to published ticket limits. If it is determined that orders associated with the same name, email address, mailing address, billing address, credit card number or other information exceed the published ticket limit for a particular event, all orders are subject to cancellation, without notice.

Regardless of age, everyone must have a ticket. This ticket is a revocable license and is not assignable or transferable and may be revoked by management at any time, including but not limited to if the user is disruptive, endangers others or uses vulgar, threatening or demeaning language, or engages in prohibited activity, including smoking. No exchanges, or re-admissions are permitted. Further, there is no obligation to replace lost or stolen tickets and tickets obtained from a source other than the UT Ticket Office or its authorized agents may not be honored. Users should note that the Event may be rescheduled without prior notice and that the User assumes all risks of injury or death at the Event.User grants the University and its conference, the SEC, non-exclusive, transferable, perpetual right and license to use (and to sub-license the use of) his or her name and likeness if it is included in any broadcast, photograph, or other media of the Event.

The following are prohibited at UT Events:

  • Weapons of any kind (including pocketknives)
  • Outside food and beverages, cans, bottles, coolers
  • Laser pointers, artificial noisemakers, strobe lights
  • Video cameras
  • professional cameras (large lenses)
  • Open umbrellas
  • Radios or other audio devices without headsets
  • Stadium seats with arms
  • Signs larger than 8 ½" x 11"
  • Large bags or parcels, including backpacks and large purses

All articles, including purses, are subject to search. User consents to personal search prior to entry. Tickets may not be used for advertising, promotion, contests or commercial purposes without the express written consent of the University of Tennessee or the SEC. Additional terms and conditions governing use of this ticket are posted on the UTsports.com or secsports.com websites and are incorporated herein by reference. By using this ticket, user agrees to be bound by such terms and conditions.

Relying on the expertise of public health authorities, the state of Tennessee, appropriate university and government agencies including the Centers for Disease Control and Prevention (CDC), we are implementing a number of new initiatives on gamedays. The well-being of our student-athletes, fans and staff are our top priorities and guide our decisions. Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit.

The Southeastern Conference in August released several conference-wide fan health and safety guidelines for all member institutions posted on secsports.com. The Tennessee-specific measures outlined, and in addition to, the SEC’s guidelines can be viewed at UTsports.com. Face coverings (over the nose and mouth) are required for all guests as they enter, exit and move around Neyland Stadium, as well as any time guests are unable to maintain the recommended physical distance from others who are not in their same household.